The right of withdrawal applies only to consumers, i.e. natural persons contracting for purposes which are outside their trade, business, craft or profession.

Epiloderm Institut allows each customer a period of 14 days from the date of receipt of the order to return the product purchased. 

To exercise this right, you must inform us of your decision to withdraw within this period (please complete the withdrawal form below), for example by post or by e-mail to contact@epiloderm-institut.com . 

This product must be returned with return authorization, in its original packaging (duly sealed), with its accessories if any, and must not have been opened, used or damaged. Any return that does not comply with these conditions will not give rise to any refund or credit. 

No spontaneous return, without the agreement of Epiloderm Institut, will be accepted.

To be noted Return within 14 days from the delivery of the order (the postmark being taken as proof): the price of the product will be refunded without penalty in cash, within 15 days, either by crediting the bank card used for the payment in a CB settlement, or by cheque or bank transfer.

Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged. In particular, a product whose packaging has been damaged during the return will not be accepted.

The package must be reshipped within 14 days of the communication of your decision to withdraw. at the following address : Epiloderm Institut, 7 rue des filatures, 44190 Clisson.

We undertake to exchange it or, if you wish, to reimburse it as soon as possible and at the latest within 14 days of being informed of your decision to retract, although reimbursement may be deferred until we have recovered your product or proof of its dispatch. In all cases, it will intervene according to the following terms and conditions: 

- The package is returned in its entirety, we will refund the price of the package and any shipping costs (standard delivery rate), return costs at your expense. 

- The package is not returned in its entirety (you keep one or more of the items ordered), we will refund the price of the product(s) returned, any shipping costs are not refunded, the return costs remaining at your expense. 

- The product is returned because of our responsibility, we will refund the product, shipping and return costs.

 

Withdrawal form : 

(Please complete and return by email to contact@epiloderm-institut.com or not by post, this form only if you wish to withdraw from the contract).

For the attention of Epiloderm Institut, 7 rue des filatures 44190 Clisson. 

I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of goods (*)/provision of services (*) below:

Ordered on (*)/received on (*) :

Name of Client(s) :

Address of the Customer(s) :

Signature of the Customer(s) (only if this form is notified on paper) :

Date:

(*) Delete as appropriate.