Right of withdrawal

The right of withdrawal only applies to consumers, i.e. natural persons contracting for purposes which do not fall within the scope of their commercial, industrial, craft or liberal activity, their business or of their profession.

Epiloderm Institut allows each customer to have a period of 14 days from the date of receipt of the order to return the purchased product. 

To exercise this right, you must within this period inform us of your decision to withdraw (please complete the withdrawal form below), for example by post or by e-mail to the address contact@epiloderm-institut. com. 

This product must be returned with return authorization, in its original packaging (duly sealed), with its accessories if applicable, and must not have been opened, used or damaged. Any return that does not comply with these conditions will not give rise to any refund or credit. 

No spontaneous return, without the agreement of Epiloderm Institut, will be accepted.

It should be noted  Return within 14 days of delivery of the order (as evidenced by the postmark): the price of the product will be refunded without penalty in cash, within 15 days, either by crediting the bank card used for payment as part of a credit card payment, either by check or bank transfer.

Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged. In particular, a product whose packaging has been damaged during the return will not be accepted.

The package must be reshipped within 14 days of the communication of your decision to withdraw to the following address  : Epiloderm Institute, 7 rue des filatures, 44190 Clisson.

We undertake to exchange it for you or, if you wish, to refund it to you as soon as possible and at the latest within 14 days from the information of your decision to withdraw, the refund may however be deferred until collection by us of your product or proof of its shipment. In all cases, it will intervene according to the following modalities: 

– The package is returned in its entirety, we will refund the price of the package and any shipping costs (standard delivery rate), return costs at your expense. 

– The package is not returned in its entirety (you keep one or more of the items ordered), we will refund the price of the returned product(s), any shipping costs are not refunded, the return costs remaining at your expense. 

– The product is returned because of our responsibility, we reimburse you for the product, any shipping and return costs.


Withdrawal form: 

(Please complete and return by email to contact@epiloderm-institut.com or by post, this form only if you wish to withdraw from the contract.)

For the attention of Epiloderm Institut, 7 rue des filatures 44190 Clisson. 

I / we (*) hereby notify you (*) of my / our (*) cancellation of the contract for the sale of the goods (*) / for the provision of services (*) below:

Ordered on (*)/received on (*):

Name of Client (s):

Address of Client (s):

Signature of Client (s) (only if this form is notified on paper):


(*) delete the useless mention.