FAQ

Epiloderm answers your questions!
Why do I need a professional waxer?

Because it's the guarantee of care and attention. exceptional result.

Razor or Waxing?

Hair removal is the only treatment that guarantees an exceptional result, a longer regrowth time and a visible reduction of hair over time. However, using a razor is preferable to bad hair removal. You get the same result much faster and much cheaper.

How can I contact you?

You can contact us by email by filling in the contact form on our website or by writing to us at the following address:

Epiloderm France 

7 rue des filatures 

44190 Clisson 

What are the delivery times?

All your orders are shipped to your home within an average of 72 hours, delivery will be made to your home or a relay point depending on your choice by Colissimo.  

Is it safe to give out my personal information?

All information provided is strictly confidential. It will be used exclusively by the internal services of Epiloderm Institut for the sole purpose of making a delivery or to serve you better. 

Can we find your hair removal treatments in an institute?

You can find all our treatments at our partner institutes. Consult the list of our partners.

How long can a product be kept once opened?

We mention DTP, i.e. the Period After Opening. A pictogram representing an open jar indicating the recommended period of use once the product has been opened.

In general, our care products can be kept 12 months after opening and 30 months without opening after manufacture.

 

Why don't you exfoliate his skin 3 times a week?

The purpose of the scrub is to prepare the skin for your hair removal treatment by moisturizing it and removing its dead cells. An overly intensive exfoliation irritates the skin and makes it less supple, thus promoting the development of subcutaneous hair. It is advisable not to exceed 2 scrubs per week.

Are the products tested on animals?

Although there has been a total ban on the testing and marketing of cosmetic products tested on animals since 11 March 2013, Epiloderm France has never carried out any tests on animals. The entry into force of this new European regulation 1223/2009 affirms the European Commission's position on the ban on animal testing. 

Is my request about something else?

If you don't find an answer to your questions, please send us your question directly here : 

Your questions

Find the answers to frequently asked questions in our FAQs.

Delivery

Your package within 48 working hours at your home (metropolitan France).

Secure payment

Pay in complete security with our partners Société Générale and Stripe paiement.

Find an Epiloderm Institute

Epiloderm is present in more than 3000 institutes in France!