Epiloderm answers your questions!
Why have my hair waxed by a professional?

Because it is the guarantee of care and exception result

Shaver or Hair Removal?

The hair removal treatment is the only one to guarantee an exceptional result, a longer regrowth time and a visible reduction in the hair over time. However, use of the razor is preferable to poor hair removal. You get the same result much faster and much cheaper.

How to contact you?

You can contact us by email by filling out the contact form on our website or by writing to us at:

Epiloderm France 

7 spinning street 

44190 Clisson 

What are the delivery delays?

All your orders are sent to your home within an average of 72 hours, delivery will be made to your home or to a relay point depending on your choice by Colissimo.  

Can I give my personal information safely?

All information provided is strictly confidential. They will be used exclusively by the internal services of the company Epiloderm Institut for the sole purpose of making a delivery or serving you better. 

Can we find your hair removal treatments in a salon?

You can find all of our treatments at our partner institutes. Consult the list of our partners

How long can a product be kept once opened?

We mention the PAO, that is to say the Period After Opening. A pictogram representing an open jar indicating the recommended period of use once the product has been opened.

In general, our treatments can be kept for 12 months after opening and 30 months without opening after manufacture.


Why not exfoliate your skin 3 times a week?

The purpose of the exfoliation is to prepare the skin for your hair removal treatment by moisturizing it and ridding it of dead cells. Exfoliation that is too intensive irritates the skin and makes it less supple, thus promoting the development of subcutaneous hair. It is recommended not to exceed 2 exfoliations per week.

Are the products tested on animals?

Although the ban on experimentation and marketing of cosmetic products tested on animals has been total since March 11, 2013, Epiloderm France has never carried out any tests on an animal. The entry into force of this new European regulation 1223/2009 affirms the position of the European Commission on the prohibition of animal testing. 

My request concerns another subject?

If you do not find an answer to your questions, send us your question directly here: 

Your questions

Find answers to frequently asked questions in our FAQ


Your package within 48 working hours at your home (metropolitan France).

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Find an Epiloderm institute

Epiloderm is present in more than 3000 institutes in France!